| ATM FAQ's | ^Back to Top |
Q. How long does it take to install an ATM?
A. The installation should take approximately 1 hour | |
Q. If we own the ATM how long before the money is deposited into our account?
A. The deposits are done 24hours later weekend transaction's are deposited next business day. | |
Q. What is required to run an ATM?
A. One electrical outlet, and access to a phone line | |
Q. Can someone pick up and carry my ATM out the door?
A. No, the ATM is secured through the floor by (4) heavy duty bolts. The terminal weighs approximately 300lbs | |
Q. How will my profits be deposited?
A. There two options, (1) Direct Daily deposit (2) Direct Monthly deposit | |
Q. What is the typical size of your ATM?
A. Our preferred model Tidel 3100 is (H) 60" (W) 18" (D) 19.75" | |
Q. If my ATM runs out of money how long before it is serviced?
A. Within 24 hours | |
Q. Can I purchase additional signs?
A. Yes, visit our website to see our full range of ATM accessories? | |
Q. Where can I purchase paper for my ATM?
A. Yes, visit our website to see our full range of ATM accessories | |
Q. How can I upgrade my old ATM?
A. Contact us, we will have one of our ATM specialist advise you on your options | |
Q. Do I need a dedicated phone line to operate my ATM?
A. Dependant on the amount of Transactions you are expecting, versus the frequency of your phone line use | |
Q. Will I be shown how operate my newly purchased ATM?
A. Yes, our professional technician will show you step by step on how operate your ATM | |
Q. Is my location eligible for a Free Placement?
A. Our professional Sales Consultants will visit and discuss your locations eligibility during a face to face consultation | ^Back to Top |
Q. Can I lease to own an ATM?
A. Yes, MONEX offers the industry's best lease program. | |
Q. Can I monitor the ATM, to see if it is operating and has money?
A. Yes, you will be given personal online 24/7 access to view and monitor all aspects of the ATM. | |
Q. Would I be able to advertise in store specials on the ATM screen?
A. Your screen saver is programmable to promote specials or your store logo's. | |
Q. Will my ATM accept all major credit cards and debit cards?
A. Yes. | |
Q. What is the transaction duration time?
A. Approximately 10 seconds. | |
Q. What is the difference between ABM and ATM?
A. The biggest difference between the two terms is with the ATM it is only for a cash withdraw. An ABM offers the ability to make bill payments, transfer funds, typically the services your banking institution provides. | |
Q. Are there colour screens available?
A. Yes, our wide variety of products are available in monochrome and colour screen. | |
Q. Will my business insurance premiums change?
A. Depending on the coverage you have, it may or may not affect your rates. | |
Q. What is my warranty coverage on a new ATM?
A. Standard 1 year Warranty, Maintenance and Service. | |
Q. Do you buy old machines?
A. Yes, but are subject to a full inspection, and the price will be determined based on the condition of the unit. | |
Q. Can I earn money on a Free Placement?
A. Yes, based on your locations eligibility, a shared revenue program will developed by your Sales Consultant. | |
Q. Is the ATM accessible to those with physical disabilities?
A. Yes, our preferred models are equipped to accommodate those with physical disabilities. | |
Q. Is the safe a key or combination lock?
A. Options are Dial Combination Vault or Electronic key pad vault. | ^Back to Top |